Do you want to know what your customers are saying?  How do you understand your customer’s feelings at the end of the communication? Would you like to convert your customer voice call into useful insights? If so, begin your journey with beyondQA’s speech analytics software.

List out the features of the BeyondQA call center speech analytics software.

1. Speech-to-text transcription.
2. Emotion detection.
3. Keyword tracking.
4. Trend Analysis.
5. Real insights.

Speech to text transcription :      

During the customer conversation, agents cannot hear all the words.  There is a possibility of missing some points. Maybe not.  Our call center speech analytics software converts all calls into text. So the agent won’t miss any points. Moreover, agents no longer spend more time understanding customers.

Emotion detection:

Analyzing and measuring customers’ emotions is  one of the primary tasks for agents. Then, only identify what the customer really feels.  Based on the emotion, agents can identify which calls make them happy and which calls make them frustrated.  

Keyword tracking:

Our speech analytics software identifies important words during customer meetings. For instance: cancel my order, request a refund, and file a complaint.  

Trend Analysis:  

It tells you about the problems.

1. Easily identify customer problems.
2. Repeat complaints.
3. Product feedback.

So the user can fix this easily and effectively.

Real insights :

Our call center speech analytics software understands agent performance profoundly based on the provided values and insights.

1. Which agent needs training
2. Which customers are unhappy?
3. Where are you losing the sales?

In a nutshell:

Agents should understand their customers deeply. Moreover, identifying the customer’s real problem is the agent’s primary task. Our speech analytics software immensely helps with that. So commence your journey with beyondQA sentiment analysis call center software.